A few things to know before we arrive.
Practical answers for planning a home-cleaning visit. If your situation is different, call us and we’ll talk it through.
Where do you clean?
We clean homes in Hoboken, Jersey City, Union City and Weehawken. For another nearby New Jersey town, send us your address and preferred schedule so we can check availability.
Which service should I choose for a first visit?
Tell us about your home, its condition and your priorities. A first or deeper clean may need more time than a regular maintenance visit. If you’re unsure, request an estimate before selecting an appointment.
How does team size relate to the appointment time?
A two-hour visit with two cleaners is two hours on the clock and four total labor hours. Read the complete service label and ask us about the right option for your space rather than choosing by price alone.
What should I do before the team arrives?
Clear everyday clutter where possible, arrange entry and tell us about priority areas. Let us know in advance about pets, delicate finishes and product preferences so we can discuss the work.
Do I need to be home?
You can arrange entry with us before the visit, including keys, concierge instructions or building access. Let us know which arrangement works for you.
Will the same team come every time?
We aim for continuity on recurring visits. Team assignments can vary, so please keep us up to date on your home’s preferences and instructions.
Are appliance interiors included?
Refrigerator and oven interiors are available as extras. Mention them when you book so we can plan enough time and explain any preparation.
Is an online request instantly confirmed?
Our team reviews online requests, usually within 12 hours. Wait for your appointment confirmation, and call us if your request is time-sensitive.
What if I need to reschedule or cancel?
Please give at least 48 hours’ notice to reschedule or cancel. A late cancellation or change may incur a 50% fee. Check your booking terms and contact us as soon as your plans change.
What if something needs another look?
Tell us what concerns you and contact the team promptly so we can discuss the situation. Clear priorities before the visit and feedback afterward help us understand what you need.
Do you clean offices?
Yes. Tell us about your office, the rooms that need attention and how often you need cleaning. We’ll put together an estimate for the space.
What about prepaid packages or gift certificates?
If you have a prepaid package or gift certificate, contact us with its details and we’ll help you book. Availability and redemption terms depend on the offer.
Ready for a cleaner home?
Get an estimate, choose a visit or give us a call.